Primary Objective of Position:

Creates a friendly and memorable experience for guests by providing prompt and accurate delivery of menu items, and assembling and coordinating all food orders as rapidly as possible.

Job Duties:

• Food Runner ensures guests receive menu items once it is assembled by the Expeditor FOH for prompt service.
• Maintains clean trays and plate covers at all times.
• Checks cleanliness from previous shift and notifies restaurant manager of any problems.
• Sets up, restocks and prepares for shift change and/or close.
• Cleans and sanitizes throughout the shift.
• Obtains and maintains knowledge of all menu items.
• Ensures all orders coming from the kitchen are assembled and complete by tables for pick up by Food Runner.
• Ensures that Micros printers are powered on, function properly and extra printing paper is available.
• Ensures that all overhead heating lamps are turned to “on” position.
• Ensures that plenty of 12 inch plate covers are available and clean.
• Ensures that all necessary condiments are available (packet Mustard, Mayonnaise, to go condiments and bags etc.).
• Ensures that serving utensils are available (soup spoons, dessert forks, tea spoons), and polishes as necessary.
• Ensures that underline plates are stocked and complete with napkins.
• Ensures that 10 inch plates are available for underlines and extra plates.
• Makes sure breadbaskets are available and clean.
• Ensures that clean towels available for wipe downs.
• Checks all orders carefully, and communicates with servers for any items out of the ordinary.
• Makes sure all orders are complete and look expectable for guests.
• As orders arrive from the kitchen matches each kitchen plate with the corresponding Micros table order ticket from printer.
• Makes sure all items are on plates as ordered and marks off the Micros order ticket.
• Assembles and stacks all items for each table separately on trays.
• Makes sure that side dishes are ready and complete with each order.
• Places all cold food items such as salads, sandwiches, cold cuts on other side of shelf away from heat lamps.
• Makes sure that food runner checks all items for completion, accuracy and table numbers.
• Communicates with server and kitchen if something is not correct or missing from an order.
• Keeps expeditor area clean at all times and free from any unnecessary items.
• Ensures all areas are wiped and cleaned upon closing.
• Removes any trash as necessary.
• Assists in side work such as polishing silverware.
• Helps others whenever possible.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity and efficiency/effectiveness.
• Provides a favorable image of the company at all times to promote its aims and objectives, and to foster and enhance public recognition and acceptance of all of its areas of endeavor.
• Is dressed neatly and well groomed in company approved uniform at all times.